Your data controller Turkuaz Grup Enerji ve Limited Şirketi A.Ş. (“Turkuaz”), we have prepared to inform you about how we process your personal data.

For detailed information on how we protect personal data and the rules we comply with when processing personal data, you can also Customer Personal We recommend that you take a look at the Data Protection Policy.

For any questions regarding the protection and processing of your personal data, you can contact us via our website.

Which Personal Data Does Turkuaz Process?

In addition to the service we offer as a body, we process our personal belongings:

Identity and CommunicationName-surname, mobile phone, e-mail, address
FinanceInformation on payments and payment methods
Customer TransactionShopping/order history, order information, number of orders, application usage information
AddressYour address information
Transaction SecurityDevice operating system and version, device type, device ID, hardware model, user logs, password information

In addition to this information, we process your personal data regarding your usage habits and the information obtained as a result of the analysis of the above-mentioned data.

We also process your personal data through cookies in order to improve your experience on our website. 

Which Methods Are My Personal Data Collected?

Your personal data through the website; We collect with automatic and partially automatic methods.

For What Purposes Are My Personal Data Processed?

As Turkuaz, we process your personal data at home and abroad for the following purposes:

  • Registering membership so that you can benefit from our services,
  • To communicate with our customers and to manage relations with our customers,
  • To carry out the processes of receiving orders and payments and delivering orders,
  • To offer the most suitable product options for your usage habits.
  • To carry out communication between turquoise restaurants and customers,
  • To perform analyzes to improve our products and services,
  • To carry out activities for customer satisfaction,
  • To introduce the products and services offered by Turkuaz; To carry out marketing activities,
  • To receive and evaluate feedback for the improvement of our products/services,
  • To follow up and finalize requests/complaints,
  • To carry out our activities in accordance with the legislation,
  • Inspecting and auditing our business activities,
  • Preventing and detecting security issues, fraud and abuse of promotions/discounts
  • To carry out financial and accounting works related to payments.

What are the Legal Grounds on which Turkuaz Processes My Personal Data?

Your personal data, For legal reasons specified in Article 5 of the Personal Data Protection Law , we process based on what we specify below

Based on Legal Grounds Example Personal Data Processing Personal Data Processed in the Process
Personal data processing is necessary for the establishment or performance of the contract between you and Turkuaz. Receiving the payment for the products you ordered to be delivered to your address, confirming the order and delivering your product. Name-surname, address, order and payment information.</td >
Processing of personal data for the establishment, exercise or protection of a right. Receiving and finalizing your requests/complaints regarding your order upon delivery of your product . Name-surname, request/complaint information.
Processing of personal data in order to fulfill our legal obligations.</td > Issuing invoice as a result of your order. Name-surname, address, billing information.
Personal data processing is necessary for our legitimate interests. Developing and presenting our applications in line with your preferences and interests. Customer ID, preferences and interests regarding products.
Permission for the processing of location data of the contact person. Address and location making appropriate evaluations for the relevant region by using the information. Name-surname, location.

Under Which Conditions Will My Personal Data Be Transferred to Third Parties?

Your personal data is transferred to the following parties -domestic and abroad- for the following purposes:

Turquoise CustomersTurquoise customers and to carry out the communication between their customers, to carry out the distributor, customer order transactions, to inform the couriers about the address where the order will be delivered.
Business PartnersGetting support from business partners regarding the products and services offered by Turkuaz to its customers, carrying out financial and accounting works, managing business partner relations.
Authorized Person, Institution or OrganizationsTo inform authorized persons, institutions or organizations, to fulfill their legal obligations, to carry out legal processes and to carry out our activities in accordance with the legislation.

Please note that your comments and ratings may be published if deemed appropriate in accordance with Terms of Use  . Within the scope of your comments, we would like to state that your identity or contact information will not be published in order to protect your privacy.

How Can I Exercise My Rights Regarding My Personal Data?

Article 11 of the Personal Data Protection Law regulates the rights of real persons who are processed. You can contact us on our website to exercise your rights specified in this article and to forward your requests to Turkuaz.

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